FAQs

How do I place an order?
To place an order or request a quote, please send an email with your requirements to studio@promodiscs.co.uk and we’ll get right back to you.

How do I pay?
Once the order has been placed and all the necessary files have all been checked. You will receive an email containing a full invoice and a link to our online payments page where you can pay using a credit / debit card or a paypal account.
All online payments are processed using paypal’s secure online payment system.
You can also pay by cheque or bank transfer, to pay using either of these methods please email studio@promodiscs.co.uk for more information.
All payments must be made in full before any printing is completed.

U.K Mainland Delivery Charges

Standard Parcels 1kg to 15kg
1-3 Day delivery to a local access point for collection by you  – £7
1-2 Day to 1x UK address – £9
Next Day to 1x UK address – £11

Light Parcels up to 1kg in weight
Royal Mail 1st Class Tracked – £6

Express, timed and international delivery options are also available

What is the turnaround time?
This all depends on the size and specifications of your order.
For example 100 – 400 printed and duplicated CDs are usually manufactured, packaged and shipped within 24 – 48 hours.
If you require printed inlays, card wallets or jewel cases these all take longer to produce,  around 5-6 working days.

Replication jobs have a turnaround of around 8-10 working days

What is the best way to get the master CD and artwork to you?
Please email your artwork over to studio@promodiscs.co.uk
Some pointers for your artwork files can be found by clicking here
Some pointers for your master files can be found by clicking here

You can upload the data files that are to go on the disc to any file transfer service such as www.wetransfer.com and then a master CD is created by us using the files you have sent at no extra cost. It is a good idea to put all the files into a zip or rar folder before upload to reduce download errors and speed up the transfer process.
Alternately you can post out a master CD or DVD, please email studio@promodiscs.co.uk for postage details

Can I send over audio files in mp3 format?
Yes this is fine for cd duplication but for best audio quality you should really send over uncompressed audio files such as WAV or Aif. If this is not an option then it is advised that you save the mp3 file with a high bit rate i.e 320kbs. Once an audio file is saved as an mp3 some of the quality is lost forever, saving it back to a WAV will not reverse the process.

Can you embed ISRC codes into an audio CD?
Yes, at no extra cost. All we need from you is the ISRC codes for each audio track, which will then be encoded onto the master CD before printing and duplication.

Can you add track markings to my DJ mix?
Yes, the price for track marking a DJ mix is £9
All we need from you is the DJ mix and the track times in the following format

Track 1 – 0.00
Track 2 – 5.24
Track 3 – 11.32
Etc

Is there a minimum order I have to place?
For digitally printed and duplicated CDs & inlays there is no minimum order.
Some other packaging, CD pressing and printing options require a minimum order.